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Compliance & Contract Management
Brightr Commercial Cleaning — reviewed by Chris Savage, Managing Director
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01
What KPIs Should Be Used in a Commercial Cleaning Contract?
The best KPIs measure cleaning quality, task completion, staffing reliability, response times, health and safety, audit performance and corrective action. A KPI is only useful if it tells the customer something that can lead to action.
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02
What Should You Ask When Tendering a Commercial Cleaning Contract?
When tendering a commercial cleaning contract, do not just ask how much it costs. Ask how the hours were calculated, who manages the cleaners, how absence is covered, what training and equipment are included, how quality is measured, what happens when something fails and exactly what is excluded.
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03
What Happens to Cleaning Staff When You Change Contractors? A Guide to TUPE
When a business changes cleaning contractor, cleaners assigned to the service will often transfer to the incoming contractor under TUPE. That does not mean the cleaning service has to remain the same.
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04
Why Commercial Cleaning Contracts Fail
Commercial cleaning contracts rarely fail because nobody knows how to clean. They fail because management gradually disappears from the service. Contracts rarely collapse overnight. They drift.