BRIGHTR LTD
Terms and Conditions for Commercial Cleaning Services
Last updated: May 2025
These Terms and Conditions (“Agreement”) govern the provision of commercial cleaning services by Brightr Ltd (“the Company”, “we”, “us”, “our”), registered in England and Wales, to any business or organisation (“the Customer”, “you”) that engages our services. By entering into a service agreement with us, you agree to be bound by these terms.
In these Terms and Conditions, the following definitions apply:
“Authorised Representative” means a designated person appointed in writing by the Customer or the Company to act on their behalf.
“Cleaning Specification” means the agreed scope of services, frequencies, and standards as set out in the relevant service schedule or proposal.
“Company’s Personnel” means all employees, agents, and subcontractors engaged by the Company to provide the Services.
“Premises” means the location(s) at which the Services are to be performed, as agreed in writing.
“Services” means the commercial cleaning services to be provided by the Company in accordance with the Cleaning Specification.
“Renewal Date” means the first anniversary of the Agreement commencement date, and each anniversary thereafter.
“New Supplier” means any third party appointed by the Customer to take over provision of all or part of the Services.
“Insolvency Event” means any event indicating an inability to pay debts, including administration, liquidation, receivership, or similar proceedings.
“Data Protection Legislation” means all applicable UK data protection laws, including the UK GDPR and Data Protection Act 2018.
2.1 Agreements shall commence on the date specified in the relevant service proposal or contract and shall continue for an initial period of 24 months.
2.2 Following the initial term, the Agreement shall automatically renew for successive periods of 12 months unless terminated in accordance with Clause 4.
3.1 The Company shall provide the Services in accordance with the Cleaning Specification, using reasonable skill and care and in compliance with all applicable laws.
3.2 The Customer must inform the Company promptly of any changes to the Premises or their use that may affect the delivery of the Services.
3.3 Unless otherwise agreed in writing, the Company shall supply all necessary equipment and materials required to perform the Services, including machinery, vacuum cleaners, mops, cloths, buckets, and cleaning products.
3.4 The Company shall deploy a sufficient number of appropriately skilled Personnel to deliver the Services to the agreed standard.
3.5 The Company shall ensure that all Personnel:
(a) hold the right to work in the UK and all other required permits or consents;
(b) are appropriately screened and vetted prior to attending the Premises;
(c) are bound by confidentiality obligations to the Company; and
(d) carry and present identification to the Customer’s representatives upon request.
3.6 The Company is solely responsible for all employment matters relating to its Personnel, including wages, benefits, and compliance with employment law.
3.7 The Company shall ensure all Personnel comply with the Customer’s reasonable security and health and safety requirements as notified to the Company.
3.8 The Customer shall provide Personnel with appropriate access to the Premises, including security passes, toilet facilities, hot and cold water, electrical supply, waste disposal facilities, and first aid and fire-fighting equipment during each visit.
4.1 The charges for the Services will be as agreed in writing in the relevant service proposal or schedule.
4.2 The first invoice will be submitted on the first day Services are provided, and will be payable within 14 days of the end of the month of invoice. Subsequent invoices will be raised on the last day of each month for Services in the following month, payable within 14 days.
4.3 Work carried out on UK bank holidays will be charged at double the standard hourly rate unless otherwise agreed in writing.
4.4 Charges will be automatically adjusted to reflect any increase in the National Living Wage, with the adjustment applied from the date the change takes effect.
4.5 Any other legislative or regulatory changes that materially affect the cost of providing the Services will be passed on from the date they are implemented. The Company will provide reasonable notice of any such changes.
5.1 Either party may terminate this Agreement with immediate effect by written notice if the other party:
(a) commits a material breach and, where the breach is capable of remedy, fails to remedy it within 14 days of written notice;
(b) is subject to an Insolvency Event; or
(c) suffers a deterioration in financial position such that their ability to fulfil their obligations is placed in jeopardy.
5.2 The Company may terminate with immediate effect if the Customer fails to pay any sum due, or alternatively by providing 14 days’ written notice.
5.3 The Customer may terminate on a Renewal Date by providing at least 90 days’ prior written notice.
5.4 If the Customer serves notice but continues to use the Services beyond the termination date, the Agreement will revert to a rolling arrangement terminable by either party on 90 days’ written notice.
5.5 The Company reserves the right to suspend Services if the Customer fails to pay any amount due or if an Insolvency Event occurs or appears likely. Suspension does not relieve the Customer of liability for ongoing fees.
5.6 On termination, the Customer shall immediately settle all outstanding invoices. The Company shall have the right, on prior written notice, to enter the Premises to retrieve any Company-owned equipment or materials.
5.7 On request, the Company will provide reasonable assistance to facilitate a smooth transition of the Services to the Customer or a New Supplier.
6.1 The Company shall maintain Public Liability insurance of not less than £2,000,000 and Employers’ Liability insurance of not less than £10,000,000.
6.2 Evidence of insurance cover will be provided to the Customer upon request.
7.1 The Customer reserves the right to request the removal of any of the Company’s Personnel from the Premises. The Company will arrange a suitable replacement, following appropriate due process.
7.2 The Company will not redeploy to the Customer’s Premises any individual who has previously been dismissed by the Customer, without prior written consent.
8.1 Where the Services transfer to the Customer or a New Supplier upon termination or retendering, and where the Transfer of Undertakings (Protection of Employment) Regulations 2006 (as amended) (“TUPE”) apply, the employment of relevant Personnel may transfer accordingly.
8.2 The parties will co-operate in good faith to agree the list of transferring employees and to ensure an orderly handover in accordance with TUPE requirements.
8.3 No later than two months before the expiry of this Agreement (or within 10 calendar days of notice of termination being given), the Company shall provide the Customer with employee liability information as required by TUPE, including job titles, length of service, remuneration, terms of employment, and details of any ongoing disciplinary or grievance matters.
8.4 The Customer shall not exercise any powers of employer in relation to the Company’s Personnel during the term of this Agreement, and shall indemnify the Company against any liability arising from acts or omissions of the Customer that affect those Personnel.
The Customer agrees not to directly solicit or seek to engage any employee or contractor of the Company for a period of 12 months following termination of this Agreement, except through a publicly advertised recruitment campaign open to all applicants.
10.1 Neither party shall be liable for any failure or delay in performing its obligations caused by circumstances beyond its reasonable control, including natural disasters, acts of government, pandemics, war, or industrial action (not involving that party’s own staff).
10.2 If such a delay continues for more than four weeks, the unaffected party may terminate the Agreement on seven days’ written notice.
Both parties shall comply with all applicable Data Protection Legislation in connection with this Agreement and shall maintain appropriate technical and organisational measures to protect any personal data processed under it.
12.1 Each party undertakes to keep confidential all information concerning the business, pricing, customers, suppliers, or operations of the other party disclosed in connection with this Agreement, and not to disclose such information to any third party without the other party’s prior written consent.
12.2 This obligation shall survive termination of the Agreement for a period of five years.
12.3 Each party may share confidential information with its employees, agents, or professional advisers on a need-to-know basis, provided those parties are subject to equivalent confidentiality obligations.
12.4 Disclosure may be made to the extent required by law or regulatory authority, provided that the disclosing party gives the other as much prior notice as reasonably practicable.
Any dispute arising under this Agreement should first be referred to the Authorised Representatives of both parties. If unresolved, it shall be escalated to senior management. Where a resolution cannot be reached, the parties agree to pursue mediation before commencing formal legal proceedings.
Neither party may assign or transfer its rights or obligations under this Agreement without the prior written consent of the other party. The Customer may novate this Agreement in the event of a structural reorganisation, subject to consent not being unreasonably withheld.
No variation to this Agreement shall be effective unless agreed in writing and signed by both parties or their Authorised Representatives, save for price adjustments made pursuant to Clause 4.
This Agreement, together with the relevant Cleaning Specification and any agreed service schedule, constitutes the entire agreement between the parties with respect to the Services and supersedes all prior representations, agreements, and understandings.
Nothing in this Agreement confers any rights on any third party under the Contracts (Rights of Third Parties) Act 1999.
Any notice under this Agreement must be in writing and delivered by hand, pre-paid first class post, or email to the registered office or principal place of business of the receiving party (or such other address as they have notified in writing). Notices sent by post are deemed received two business days after posting; notices sent by email are deemed received at the time of transmission, provided this falls within normal business hours.
19.1 If any provision of this Agreement is found to be invalid, illegal, or unenforceable, it shall be deemed removed without affecting the validity of the remaining provisions.
19.2 A failure to exercise, or delay in exercising, any right or remedy under this Agreement shall not constitute a waiver of that or any other right or remedy.
This Agreement is governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from it.
Brightr Ltd | 11 Moulton Park Office Village, Scirocco Close, Northampton, NN3 6AP | brightr.co.uk
I’m the Managing Director. I worked for large corporates and a consultancy for 10 years after university. So I would say my strengths lie in a combination of big company processes whilst being realistic about what you can (or need to) achieve as an SME. I Think we hit a good mix. My day is a mix of strategic planning, problem-solving, and making sure everything runs smoothly. I remind myself and everybody else that we are a cleaning and facilities company and that’s what is important to our customers. It’s easy to forget that with all the noise around business these days.
The managers in the office who are my friends. And a lot of the customers who I could say the same thing about- but I guess you would have to ask them.
Our reputation
Responsive, honest, happy
Smooth out and automate the back-end processes as much as you can. Then focus on service delivery. And try very hard to employ the best people. Most important.
Well- so much. Increasing the scope of facilities service offering: it constantly expands, I was looking at drone window cleaning the other day. Also, the facilities market is consolidating and that creates a great opportunity for a family run SME.
It’s all about the music for me really! I was lucky with timing in that there were some great bands about in the 80’s and 90’s, many of which I saw live. These days you’re as likely to find me at the CBSO or the Proms but I’m always on the lookout for a new guitar band. We submit our annual top 5 on the family whatsapp group every Christmas and I try to stay relevant!
Timetravel…I’d like to meet some historical characters. There are so many, but Shakespeare would be interesting to me. What on earth was he like?
Time with my family. Reading and listening to music. I’ve played a lot of sport but it’s all creaking a bit now, so I love walking with my dog, Scout. He’s a lot fitter than me.
Cornwall. It’s always a good idea
I was a warehouse porter in the school/uni holidays at a distribution centre in Hinkley. Pre automation, it was a good workout, put it that way
💗🎸😂
I’m the Account Manager, responsible for everything client related, from onboarding new clients and managing ongoing relationships to overseeing communication between clients and our operations team. I also plan and strategies with the operations team on client meetings, audits, cleaner communication, site supplies, and recruitment. My day is a mix of strategic planning, creative problem-solving, and making sure every process runs smoothly.
The variety, no two days are ever the same. I love how my role combines account management with real operational impact, and how we’re always improving systems to deliver better service.
I initially joined Brightr as a Marketing Executive and helped improve our Google visibility and brand recognition across Northamptonshire. Through that journey, I also secured my Skilled Worker Visa with Brightr in 2019 and I’ve been part of the team ever since.
Supportive, hardworking, evolving.
Stay curious and organised, you’ll wear many hats, but that’s what makes it rewarding. Learn the operations side early; it’s key to understanding how to communicate and manage effectively and always respond to client as fast as you can!
Seeing Brightr grow into new sectors while embedding sustainability and quality as our core strengths. We’re becoming a company that truly leads by example. What makes us different is that we genuinely care about our clients’ needs and respond quickly to any matters that arise.
I’m Sri Lankan, but I grew up in India before moving to the UK to complete my MBA and I started working here as a Part Time Marking Executive in 2016. This also means that I can speak three languages, which I am very proud of.
Teleportation, so I could visit every client site without the travel time and instantly teleport back to the office.
I love travelling and exploring different cultures and food apart from that I love spending time with my cat Lucky, pottery, journaling, meditation, and morning walks.
Iceland, it’s been on my list for a while now to see the Northern Lights.
A retail assistant at a small shop in Northampton in 2015 while studying, it taught me the importance of good communication and great customer service early and helped me build my confidence.
💫🧠☕
HR, payroll, accounts. Dealing with cleaners takes up a lot of time.
Its mine
Project managing the merger of two banks when I worked in the city.
Friendly, supportive, direct.
Ask an expert when needed.
Growing to a size whereby we have economies of scale to put in more resources and robust systems.
I was Essex Trampolining champion and was part of the England program.
To bend peoples minds to my will.
Coach Netball and walk my dogs.
Vietnam
Shanghai Commercial Bank
Happy face, sporty emoji and an animal.
This is the first of our meet the team profiles, and Chris is our new Sales and Marketing person and has been around Brightr for a long time as sales person to us. Then after years of being a trusted advisor, we felt Chris would be the right man to come and help us move Brightr forward commercially, and we look forward to him having a long and successful impact here with us. Now for the questions…
It’s a very new role for me, but I’m in charge of Sales and Marketing Brightr, so my day will either be full of current customers and prospects and then finding more of them!
The business has a great family feel, and lots of potential, so I’m hoping I can bed in nicely and get the results we all want!
I love winning business against the odds, and have done that lots of times in my career but I’m proud of every one of those times! For Example, one Tuesday night not long ago, a prospect said she was going with a competitor due to price, I was polite and modest with the rejection, and just said any issues let me know and I’ll see how close I can get. She signed on the Wednesday morning.
Efficient, Hard-Working & Close-Knit…but I may think of better words once I’m here a bit longer!
From a sales PoV, work hard, being politely persistent and showing you can be trusted is golden, saying “No” to someone who want’s to buy because you’re not the right fit, is perfectly fine, and it will do you both a favour in the long run. In Marketing terms, always be learning and always be trying!
I think the business is in such a great place the future could be anything at all, and the uncertainty around what route we should take is amazing!
I know the phone number they sing, in the song “Kiss me through the phone” and will never forget it! 678-999-8212
The ability to make everyone say “Yes” to me
I love making my wife and children laugh
Australia, never been and always wanted to, seem to get the feeling I wouldn’t come back!
The first role I got paid for, was picking up the skittles at my rugby club on Friday nights for £10 and free reign of the buffet, my first actual job was in AllSports just before it closed (it wasn’t my fault!)
Hilarious, Intelligent and Short!
