Case Study

Northampton Science Park Cleaning

Northampton Science Park is a prestigious business location offering fully serviced offices and business units to rent in a dynamic corporate community. With a focus on fostering commercial growth, the park is home to a range of businesses that benefit from its high-specification office spaces and flexible rental options. In 2021, the Science Park found itself in need of a reliable cleaning provider after their existing contractor struggled to deliver a consistent service. That’s when Brightr Ltd, a professional cleaning company with offices in Northampton and Milton Keynes, stepped in at the right time, as the Science Park was looking to tender its cleaning services.

The Challenge

Northampton Science Park was experiencing several issues with their previous cleaning provider. There was a inconsistency in the cleaning team, with staff changing frequently, leading to challenges in maintaining a regular service. Additionally, there were frequent problems with cover cleaners not being provided during staff absences, whether due to sickness or holidays. The Science Park required a provider who could ensure continuity, professionalism, and a high level of quality cleaning that matched the expectations of their tenants.

Our Approach

Brightr Ltd approached Northampton Science Park at a crucial moment, offering a solution to their cleaning challenges. To ensure consistency and reliability, we offered the cleaning positions internally to some of our existing staff—trusted cleaners who had already demonstrated commitment and excellent performance in other roles. We knew these individuals would take pride in their work and be dedicated to the long-term success of the site. This approach allowed us to provide a stable, well-trained team from the outset.

Trusted Recruitment

Instead of bringing in a completely new team, we selected cleaners from within our existing workforce, ensuring that we placed trusted, reliable staff who we knew would deliver high standards and maintain consistency.

Comprehensive Service

We provided a full cleaning and consumables service, ensuring that everything from general cleaning to stocking supplies was taken care of. Our team was well-trained to manage the complexities of the various offices and units within the park.

Clear Communication and Supervision

Regular communication with the Science Park management allowed us to stay on top of their needs and swiftly resolve any concerns.

Results

Since taking over the contract in 2021, Brightr Ltd has delivered a significant improvement in the cleanliness and overall environment at Northampton Science Park. Our approach of employing a dedicated, trusted team of cleaners has ensured that the park receives a consistent and reliable service. The feedback from both the Science Park management and the businesses operating within has been overwhelmingly positive.