Supporting a Living Wage in the UK Cleaning Sector

The issue of ‘a fair day’s pay for a fair day’s work’ is a critical aspect of ensuring economic stability and social justice in any country. In the UK, the cleaning sector plays a vital role in maintaining clean and hygienic environments in many and varied settings, from offices and schools to hospitals and public spaces.

However, the sector has long been plagued by issues related to low pay, job dissatisfaction and insecurity, and inadequate benefits.

We have explored the importance of supporting a living wage in the cleaning sector in the UK, addressing the challenges faced by workers, the benefits of a living wage, and the steps that can be taken to achieve this goal.

The Current State of the Cleaning Sector in the UK

The cleaning sector in the UK employs a significant number of individuals, making it one of the largest low-wage industries in the country. A large proportion of cleaning staff work with non-standard employment arrangements, such as part-time, temporary, or sometimes zero-hour contracts. These arrangements can often lead to job insecurity, making it difficult for workers to plan their lives, budget their finances and most importantly of all, provide for their families.

One of the most pressing issues in the cleaning sector is the prevalence of low wages. A substantial number of cleaning workers in the UK are paid at or near the minimum wage, which is not sufficient to meet the basic cost of living. Many workers in this sector are forced to rely on government benefits or work multiple jobs to make ends meet, leading to physical and mental stress and/or illness.

The Importance of a Living Wage

A living wage is defined as a wage that provides a decent standard of living, covering the basic necessities such as housing, bills, food, clothing, and transport. Supporting a living wage in the cleaning sector is essential for several reasons:

Reducing Income Inequality

A living wage helps to narrow the income inequality gap by ensuring that all workers receive fair compensation for their work.

Poverty Reduction

Many cleaning sector employees live in or near poverty due to low wages. Paying a living wage can help employees work themselves and their families out of poverty.

Improved Quality of Life

Workers who earn a living wage can better provide for their families, afford decent housing, and access essential services, contributing to an improved quality of life.

Increased Job Satisfaction and Productivity

Earning a living wage can enhance job satisfaction and motivation among cleaning staff, leading to improved productivity and better provision of quality services.

Reduced Reliance on Government Benefits

When workers earn a living wage, they are less likely to depend on government assistance, which can reduce the financial burden on taxpayers.

Challenges to Implementing a Living Wage in the Cleaning Sector

Implementing a living wage in the cleaning sector is not without its challenges. Employers often have cost concerns, arguing that higher wages could lead to financial strain. However, it’s important to consider the long-term benefits that outweigh the short-term costs. Some of the challenges include:

Resistance from Employers

Employers may resist the implementation of a living wage due to concerns about profitability and cost management.

Competitive Pressure

Cleaning companies may face competitive pressure if they raise wages unilaterally, as their clients may prioritise lower costs over fair wages.

Regulatory Barriers

Current laws and regulations may not adequately support the implementation of a living wage, which can hinder progress.

Steps Towards Implementing a Real Living Wage

By law, your employer must pay a minimum amount on average for the hours you work. This is called the National Living Wage and comes into effect if you’re aged 23 or over. The real living wage includes a voluntary contribution made by your employer and is calculated exactly on what people need to live.

To support the real living wage in the cleaning sector in the UK, several steps can be taken:

Advocacy and Awareness

Organisations and advocates can raise awareness about the importance of a real living wage in the cleaning sector, helping to garner public support.

Collective Bargaining

Unions can negotiate with employers to secure better wages and working conditions for cleaning sector employees.

Legislative Reforms

The government can introduce and enforce regulations that establish a minimum living wage for cleaning sector workers.

Responsible Procurement

Clients and organisations that hire cleaning services can prioritise companies that pay a living wage to their employees.

Economic Incentives

Governments can provide tax incentives or subsidies to employers who pay a real living wage, helping to offset increased labour costs.

Monitoring and Reporting

Regular audits and reporting on compliance with real living wage standards can ensure accountability and encourage compliance.

Benefits of Supporting a Real Living Wage

Supporting a real living wage in the cleaning sector will yield numerous benefits for workers, employers, and society as a whole:

Improved Worker Well-Being

Workers who receive a real living wage will experience reduced financial stress, better physical and mental health, and improved overall well-being.

Increased Job Satisfaction

Higher wages can lead to increased job satisfaction, which, in turn, results in lower turnover rates and enhanced workplace morale.

Enhanced Productivity

Motivated and satisfied workers are more likely to be productive and will provide high-quality cleaning services.

Reduction in Poverty

A real living wage helps break the cycle of poverty, reducing the strain on the benefits system and improving societal well-being.

Positive Impact on Communities

A living wage can uplift entire communities by providing its workers with the means to support local businesses and contribute to the local economy.

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While challenges exist, concerted efforts from government, employers, and advocacy groups can lead to a brighter future for those working in the cleaning sector, ultimately gaining a fairer and more prosperous society for the UK.

Here at Brightr, we run an ethical and sustainable business and wholeheartedly support not just the national living wage, but the real living wage, allowing our employees to earn the wages that reflect the true cost of living. In order to become a member of our team, our cleaners must provide us with two references, undergo a rigorous training program, and agree to close supervision of their cleaning.

With this process, we are able to promise you medical, industrial, office and commercial cleaning services of the highest possible standard. Not only this, but each of our team will also visit your premises uniformed and badged so that you are able to easily identify when they are visiting.

If you’d like to find out more about our services, then do get in touch with us here.

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Chria Savage
What’s your role here, and what does a typical day look like?

I’m the Managing Director. I worked for large corporates and a consultancy for 10 years after university. So I would say my strengths lie in a combination of big company processes whilst being realistic about what you can (or need to) achieve as an SME. I Think we hit a good mix. My day is a mix of strategic planning, problem-solving, and making sure everything runs smoothly. I remind myself and everybody else that we are a cleaning and facilities company and that’s what is important to our customers. It’s easy to forget that with all the noise around business these days.

The managers in the office who are my friends. And a lot of the customers who I could say the same thing about- but I guess you would have to ask them.

Our reputation

Responsive, honest, happy

Smooth out and automate the back-end processes as much as you can. Then focus on service delivery. And try very hard to employ the best people. Most important.

Well- so much. Increasing the scope of facilities service offering: it constantly expands, I was looking at drone window cleaning the other day. Also, the facilities market is consolidating and that creates a great opportunity for a family run SME.

It’s all about the music for me really! I was lucky with timing in that there were some great bands about in the 80’s and 90’s, many of which I saw live. These days you’re as likely to find me at the CBSO or the Proms but I’m always on the lookout for a new guitar band. We submit our annual top 5 on the family whatsapp group every Christmas and I try to stay relevant!

Timetravel…I’d like to meet some historical characters. There are so many, but Shakespeare would be interesting to me. What on earth was he like?

Time with my family. Reading and listening to music. I’ve played a lot of sport but it’s all creaking a bit now, so I love walking with my dog, Scout. He’s a lot fitter than me.

Cornwall. It’s always a good idea

I was a warehouse porter in the school/uni holidays at a distribution centre in Hinkley. Pre automation, it was a good workout, put it that way

💗🎸😂

Shanika and cat
What’s your role here, and what does a typical day look like?

I’m the Account Manager, responsible for everything client related, from onboarding new clients and managing ongoing relationships to overseeing communication between clients and our operations team. I also plan and strategies with the operations team on client meetings, audits, cleaner communication, site supplies, and recruitment. My day is a mix of strategic planning, creative problem-solving, and making sure every process runs smoothly.

The variety, no two days are ever the same. I love how my role combines account management with real operational impact, and how we’re always improving systems to deliver better service.

I initially joined Brightr as a Marketing Executive and helped improve our Google visibility and brand recognition across Northamptonshire. Through that journey, I also secured my Skilled Worker Visa with Brightr in 2019 and I’ve been part of the team ever since.

Supportive, hardworking, evolving.

Stay curious and organised, you’ll wear many hats, but that’s what makes it rewarding. Learn the operations side early; it’s key to understanding how to communicate and manage effectively and always respond to client as fast as you can!

Seeing Brightr grow into new sectors while embedding sustainability and quality as our core strengths. We’re becoming a company that truly leads by example. What makes us different is that we genuinely care about our clients’ needs and respond quickly to any matters that arise.

I’m Sri Lankan, but I grew up in India before moving to the UK to complete my MBA and I started working here as a Part Time Marking Executive in 2016. This also means that I can speak three languages, which I am very proud of.

Teleportation, so I could visit every client site without the travel time and instantly teleport back to the office.

I love travelling and exploring different cultures and food apart from that I love spending time with my cat Lucky, pottery, journaling, meditation, and morning walks.

Iceland, it’s been on my list for a while now to see the Northern Lights.

A retail assistant at a small shop in Northampton in 2015 while studying, it taught me the importance of good communication and great customer service early and helped me build my confidence.

💫🧠☕

Michele Savage
What’s your role here, and what does a typical day look like?

HR, payroll, accounts.  Dealing with cleaners takes up a lot of time.

Its mine

Project managing the merger of two banks when I worked in the city.

Friendly, supportive, direct.

Ask an expert when needed.

Growing to a size whereby we have economies of scale to put in more resources and robust systems.

I was Essex Trampolining champion and was part of the England program.

To bend peoples minds to my will.

Coach Netball and walk my dogs.

Vietnam

Shanghai Commercial Bank

Happy face, sporty emoji and an animal.

Chris Taylor and family

This is the first of our meet the team profiles, and Chris is our new Sales and Marketing person and has been around Brightr for a long time as sales person to us. Then after years of being a trusted advisor, we felt Chris would be the right man to come and help us move Brightr forward commercially, and we look forward to him having a long and successful impact here with us. Now for the questions…

What’s your role here, and what does a typical day look like?

It’s a very new role for me, but I’m in charge of Sales and Marketing Brightr, so my day will either be full of current customers and prospects and then finding more of them!

The business has a great family feel, and lots of potential, so I’m hoping I can bed in nicely and get the results we all want!

I love winning business against the odds, and have done that lots of times in my career but I’m proud of every one of those times! For Example, one Tuesday night not long ago, a prospect said she was going with a competitor due to price, I was polite and modest with the rejection, and just said any issues let me know and I’ll see how close I can get. She signed on the Wednesday morning.

Efficient, Hard-Working & Close-Knit…but I may think of better words once I’m here a bit longer!

From a sales PoV, work hard, being politely persistent and showing you can be trusted is golden, saying “No” to someone who want’s to buy because you’re not the right fit, is perfectly fine, and it will do you both a favour in the long run. In Marketing terms, always be learning and always be trying!

I think the business is in such a great place the future could be anything at all, and the uncertainty around what route we should take is amazing!

I know the phone number they sing, in the song “Kiss me through the phone” and will never forget it! 678-999-8212

The ability to make everyone say “Yes” to me

I love making my wife and children laugh

Australia, never been and always wanted to, seem to get the feeling I wouldn’t come back!

The first role I got paid for, was picking up the skittles at my rugby club on Friday nights for £10 and free reign of the buffet, my first actual job was in AllSports just before it closed (it wasn’t my fault!)

Hilarious, Intelligent and Short!