At Brightr, we’re often asked about how we keep our teams motivated and satisfied when delivering cleaning services. There are some key ingredients needed, as all business owners with a good reputation will tell you. One of the main ones is letting our employees know they are valued, and making sure that they know their worth. When they are supported and paid fairly, they take pride in their work and always go that extra mile for our customers and clients.
So, what is the secret to recruiting happy and valued employees?
We Invest in Our People
Brightr are committed to providing a positive work culture where our cleaning staff and office staff all feel secure and appreciated. By making well-being a priority, and offering pay above minimum wage, we gain long-term retention, securing consistency and reliability for our clients. Many of our team members have been with us for years, which has helped build strong relationships and excellent standards.
We’re Proud Living Wage Advocates
Brightr is a proud advocate of the Living Wage. This ensures that our employees are paid fairly for their hard work. Every worker deserves a wage that meets the cost of living and not just the minimum wage laid out by the government. By paying a fair wage we attract and retain skilled workers whilst contributing to a happier and more motivated workforce.
We Train Them to the Highest Standards
A clear understanding of expectations is crucial for job satisfaction. That’s why we provide comprehensive training, to equip our teams with the skills and confidence they need to perform their roles safely, effectively, and efficiently. All of our cleaners are regularly audited to ensure a consistently high standard of cleaning in each client’s premises. They have to provide us with two references and pass our extensive training program and once employed by us, they are given a uniform and badge which they are required to wear at all times when visiting customer sites so that they can be easily identified.
We Provide the Right Tools For the Job
Providing the right tools, equipment, and materials is essential if exceptional cleaning services are to be delivered. Our cleaning staff have access to everything they need to maintain the highest standards. This approach keeps our teams engaged and ensures consistent excellence for our clients and customers.
Fair Workloads and Realistic Expectations
We never over-promise or place unrealistic expectations and pressures on our workforce. By ensuring that cleaning tasks are achievable withing the allocated hours, we support our employees’ wellbeing and maintain our high service levels. Our approach results in high staff retention and a reliable and uninterrupted service for our clients.
Recognising Hard Work
Appreciation is key to a happy workforce. At Brightr, we make it a priority to recognise and reward hard work, particularly when our customers share positive feedback about our team members. We always pass this praise on which lets our employees feel valued for the effort they make.
By advocating for fair pay, giving the right support, and encouraging a positive work environment, we are proud to showcase what a motivated and dedicated team we have here at Brightr. A happy workforce leads to happy customers – and that’s what sets us apart!
