What is the Difference Between Cleaning and Disinfecting?

The terms ‘cleaning’ and ‘disinfecting’ are often confused in everyday conversation, but when it comes to hygiene, there is a clear and present difference! It’s also one that should never be overlooked, especially in certain sectors like healthcare, where the highest possible hygiene standards must be met. Understanding the difference, or distinction, is pivotal in maintaining a safe and healthy environment, protecting staff and customers, plus meeting health and safety standards.

At Brightr, we know the key differences between cleaning and disinfecting, when each should be used, and why the combination of both can be an essential part of our client’s cleaning schedules.

Cleaning

Cleaning refers to the process of removing dirt, dust and debris from surfaces, and typically involves using a cleaning product (soap or detergent) and water to physically remove the particles from the surface concerned.

  • Purpose – to remove grime, grease, and dirt.
  • Method – it will usually involve wiping, scrubbing, or mopping with cleaning products, water and cloths (or a mop for floors)
  • Effectiveness – it can wipe away and reduce the number of germs but won’t necessarily kill them.
  • Result – surfaces look clean and feel clean to the touch.

You could say that cleaning is the first step in a two-step hygiene effort. By removing dust and dirt in step one, cleaning can reduce the number of germs and bacteria present, which then allows for disinfection to work more effectively in step two.

Disinfecting

Disinfecting refers to the process of killing bacteria, germs, viruses, and other microorganisms on surfaces using chemical products. Disinfectants are not known for cleaning dirty surfaces but are specifically used to eliminate pathogens and reduce the risk of the spread of infection.

  • Purpose – to destroy microorganisms such as bacteria, viruses, and fungi.
  • Method – it uses EPA-approved or EN-standard disinfectants, applied according to the manufacturer’s instructions.
  • Effectiveness – kills a high proportion of germs (typically 99.9% or more)
  • Result – reduced risk of the spread of infection and illness.

It’s important to remember that disinfecting works better on clean surfaces. Dirt can shield pathogens and reduce the effectiveness of disinfectants, which is why cleaning is necessary first.

Key Differences at a Glance

Feature Cleaning Disinfecting
Removes dirt and debris Yes No
Kills bacteria/viruses No Yes
Uses soap/detergent Yes Sometimes
Uses chemical agents Optional Yes
Necessary for hygiene Yes Yes

 

Why the Difference Matters

All businesses that operate in the UK must understand and adhere to health and safety regulations, and especially in sectors such as hospitality (food services), education, and healthcare. Cleaning surfaces may not be enough to meet these standards, so disinfection is often needed to eliminate harmful bacteria.

The Covid-19 pandemic was a learning curve for us all. It highlighted the crucial importance of surface hygiene. Viruses and bacteria can survive on surfaces for many hours or sometimes days. While cleaning reduces the number of microbes, only disinfection can reliably kill them. Illnesses like norovirus, flu, and Covid can be kept at bay.

Some environments like GP and dental surgeries, or food preparation businesses are legally required to implement strict cleaning and disinfection protocols. Failure to comply can lead to fines or even business closure.

However, office spaces and other lower risk environments are not governed by such stringent safety standards, so routine cleaning may be sufficient for daily maintenance, with periodic disinfection used to either combat or prevent the spread of illness.

The Role of Cleaning Contractors

Professional cleaning contractors like us here at Brightr, understand the difference and distinction between cleaning and disinfecting, and integrate both into our service offerings. We follow approved guidelines and use tested and regulated products for the maximum effect.

A reputable cleaning contactor will:

  • Perform both cleaning and disinfecting in the two-step order.
  • Use correct dilution and contact times for disinfectants.
  • Know which surfaces need routine disinfection (for example high contact points like light switches, door handles etc).
  • Maintain detailed logs and schedules.

This level of expertise makes your workplace not only visibly clean, but hygienically clean for staff, visitors, clients, and customers.

Common Misconceptions

There are a number of misconceptions where cleaning and disinfecting are concerned:

“If it looks clean, it’s safe” – A surface may look spotless, but still harbour invisible germs and pathogens. This is why disinfection is needed even after a thorough cleaning.

“Disinfection can replace cleaning” – Disinfection works best after a thorough cleaning. Applying disinfectant to a dirty surface may not kill germs effectively, as dirt and grease can block the chemical’s access to germs.

“All cleaning products disinfect” – Not all cleaning products are disinfectants. Only those with specific ingredients and approvals can claim to kill germs. Always make sure to read product labels carefully.

***

Knowing the difference between cleaning and disinfecting is about ensuring your environment is genuinely safe, not just visibly clean. Cleaning removes dirt, disinfection kills germs; together they form the cornerstone of sound hygiene, which protects health, adheres to legal compliance, and promotes workplace wellbeing.

At Brightr, we tailor our services to include comprehensive cleaning and disinfections based on your business’s needs. Whatever sector you’re in, we’ll ensure every surface is not just clean, but hygienically clean. Contact us here.

 

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Chria Savage
What’s your role here, and what does a typical day look like?

I’m the Managing Director. I worked for large corporates and a consultancy for 10 years after university. So I would say my strengths lie in a combination of big company processes whilst being realistic about what you can (or need to) achieve as an SME. I Think we hit a good mix. My day is a mix of strategic planning, problem-solving, and making sure everything runs smoothly. I remind myself and everybody else that we are a cleaning and facilities company and that’s what is important to our customers. It’s easy to forget that with all the noise around business these days.

The managers in the office who are my friends. And a lot of the customers who I could say the same thing about- but I guess you would have to ask them.

Our reputation

Responsive, honest, happy

Smooth out and automate the back-end processes as much as you can. Then focus on service delivery. And try very hard to employ the best people. Most important.

Well- so much. Increasing the scope of facilities service offering: it constantly expands, I was looking at drone window cleaning the other day. Also, the facilities market is consolidating and that creates a great opportunity for a family run SME.

It’s all about the music for me really! I was lucky with timing in that there were some great bands about in the 80’s and 90’s, many of which I saw live. These days you’re as likely to find me at the CBSO or the Proms but I’m always on the lookout for a new guitar band. We submit our annual top 5 on the family whatsapp group every Christmas and I try to stay relevant!

Timetravel…I’d like to meet some historical characters. There are so many, but Shakespeare would be interesting to me. What on earth was he like?

Time with my family. Reading and listening to music. I’ve played a lot of sport but it’s all creaking a bit now, so I love walking with my dog, Scout. He’s a lot fitter than me.

Cornwall. It’s always a good idea

I was a warehouse porter in the school/uni holidays at a distribution centre in Hinkley. Pre automation, it was a good workout, put it that way

💗🎸😂

Shanika and cat
What’s your role here, and what does a typical day look like?

I’m the Account Manager, responsible for everything client related, from onboarding new clients and managing ongoing relationships to overseeing communication between clients and our operations team. I also plan and strategies with the operations team on client meetings, audits, cleaner communication, site supplies, and recruitment. My day is a mix of strategic planning, creative problem-solving, and making sure every process runs smoothly.

The variety, no two days are ever the same. I love how my role combines account management with real operational impact, and how we’re always improving systems to deliver better service.

I initially joined Brightr as a Marketing Executive and helped improve our Google visibility and brand recognition across Northamptonshire. Through that journey, I also secured my Skilled Worker Visa with Brightr in 2019 and I’ve been part of the team ever since.

Supportive, hardworking, evolving.

Stay curious and organised, you’ll wear many hats, but that’s what makes it rewarding. Learn the operations side early; it’s key to understanding how to communicate and manage effectively and always respond to client as fast as you can!

Seeing Brightr grow into new sectors while embedding sustainability and quality as our core strengths. We’re becoming a company that truly leads by example. What makes us different is that we genuinely care about our clients’ needs and respond quickly to any matters that arise.

I’m Sri Lankan, but I grew up in India before moving to the UK to complete my MBA and I started working here as a Part Time Marking Executive in 2016. This also means that I can speak three languages, which I am very proud of.

Teleportation, so I could visit every client site without the travel time and instantly teleport back to the office.

I love travelling and exploring different cultures and food apart from that I love spending time with my cat Lucky, pottery, journaling, meditation, and morning walks.

Iceland, it’s been on my list for a while now to see the Northern Lights.

A retail assistant at a small shop in Northampton in 2015 while studying, it taught me the importance of good communication and great customer service early and helped me build my confidence.

💫🧠☕

Michele Savage
What’s your role here, and what does a typical day look like?

HR, payroll, accounts.  Dealing with cleaners takes up a lot of time.

Its mine

Project managing the merger of two banks when I worked in the city.

Friendly, supportive, direct.

Ask an expert when needed.

Growing to a size whereby we have economies of scale to put in more resources and robust systems.

I was Essex Trampolining champion and was part of the England program.

To bend peoples minds to my will.

Coach Netball and walk my dogs.

Vietnam

Shanghai Commercial Bank

Happy face, sporty emoji and an animal.

Chris Taylor and family

This is the first of our meet the team profiles, and Chris is our new Sales and Marketing person and has been around Brightr for a long time as sales person to us. Then after years of being a trusted advisor, we felt Chris would be the right man to come and help us move Brightr forward commercially, and we look forward to him having a long and successful impact here with us. Now for the questions…

What’s your role here, and what does a typical day look like?

It’s a very new role for me, but I’m in charge of Sales and Marketing Brightr, so my day will either be full of current customers and prospects and then finding more of them!

The business has a great family feel, and lots of potential, so I’m hoping I can bed in nicely and get the results we all want!

I love winning business against the odds, and have done that lots of times in my career but I’m proud of every one of those times! For Example, one Tuesday night not long ago, a prospect said she was going with a competitor due to price, I was polite and modest with the rejection, and just said any issues let me know and I’ll see how close I can get. She signed on the Wednesday morning.

Efficient, Hard-Working & Close-Knit…but I may think of better words once I’m here a bit longer!

From a sales PoV, work hard, being politely persistent and showing you can be trusted is golden, saying “No” to someone who want’s to buy because you’re not the right fit, is perfectly fine, and it will do you both a favour in the long run. In Marketing terms, always be learning and always be trying!

I think the business is in such a great place the future could be anything at all, and the uncertainty around what route we should take is amazing!

I know the phone number they sing, in the song “Kiss me through the phone” and will never forget it! 678-999-8212

The ability to make everyone say “Yes” to me

I love making my wife and children laugh

Australia, never been and always wanted to, seem to get the feeling I wouldn’t come back!

The first role I got paid for, was picking up the skittles at my rugby club on Friday nights for £10 and free reign of the buffet, my first actual job was in AllSports just before it closed (it wasn’t my fault!)

Hilarious, Intelligent and Short!