TERMS AND CONDITIONS FOR CLEANING SERVICES
PARTIES
BACKGROUND
The Customer wishes to engage the Company to provide commercial cleaning services, and the Company agrees to provide these services on the terms outlined below.
1.1 Authorised Representative: Designated persons appointed in writing by the Customer and the Company.
1.2 Company’s Personnel: All employees, agents, and subcontractors engaged by the Company to provide the Services.
1.3 Customer’s Premises: The location where the Services are to be performed.
1.4 Data Protection Legislation: UK Data Protection Legislation and related regulatory requirements applicable to personal data usage.
1.5 Employment Liabilities: All claims, actions, and liabilities associated with employment matters, including redundancy payments, compensation for unfair dismissal, and discrimination claims.
1.6 FOIA: Freedom of Information Act 2000 and any related legislation or guidelines.
1.7 Insolvency Event: Any event indicating the Company’s inability to pay its debts, such as bankruptcy, liquidation, or similar.
1.8 Law: Any applicable laws, regulations, orders, or judgments.
1.9 Regulated Activity: Activities involving children or vulnerable adults as defined by the Safeguarding Vulnerable Groups Act 2006.
1.10 Services: The cleaning services to be provided by the Company as described in Schedule 1.
The Agreement shall continue for a period of 24 months unless terminated as set out in Clause 3.
3.1 Term and Renewal:
The initial term of this Agreement is 24 months from the Commencement Date. Upon expiry, this Agreement shall automatically renew for successive 12-month periods unless terminated as follows:
3.1.1 Either party may terminate the Agreement with immediate effect by providing written notice if:
3.2 Termination Rights:
3.3 Suspension of Services: The Company reserves the right to suspend Services if:
3.4 Consequences of Termination:
3.5 Non-Solicitation:
To protect the Company’s interests, the Customer agrees not to solicit or entice away any Company employee or contractor for 12 months following termination, except through a national advertising campaign open to the public. If this non-solicitation clause is breached, the Customer agrees to pay the Company an amount equal to one year’s salary of the relevant individual, plus any recruitment costs incurred in replacing them.
3.6 Survival of Terms:
Any provisions in this Agreement intended to survive termination shall remain in full force and effect.
4.1 The Customer shall pay the Company a monthly fee.
4.2 The first invoice will be submitted on the first day that services are provided and will be payable within 14 days of the end of the month which dates this invoice. Subsequent billings will be on the last day of each month, for services to be provided in the following month, and will be payable within 14 days. The Customer will inform the Company of any change in the area to be serviced, or its uses
4.3 Bank holiday work shall be charged at double the standard hourly rate.
4.4 There will be an automatic price increase at the time that the government increases the national living wage. The price increase will be in line with the change to the national living wage.
5.1 The Company shall maintain Public Liability insurance of £2,000,000 and Employers’ Liability insurance of £10,000,000.
5.2 Proof of insurance shall be provided upon request, and failure to maintain required insurance may result in cost recovery by the Customer.
6.1 The Company is responsible for ensuring qualified personnel are deployed, compliance with the Customer’s policies, and maintaining personnel records.
6.2 The Customer reserves the right to request the removal of personnel, and the Company will replace personnel as necessary whilst following due process.
6.3 The Company will not employ anyone previously dismissed by the Customer without prior permission.
The parties acknowledge that TUPE may apply upon termination. The Company shall provide employee information necessary for compliance and shall not change employment terms without prior consent.
8.1 The Company is a Regulated Activity Provider and shall ensure personnel undergo enhanced DBS checks. All personnel must comply with safeguarding requirements and undergo relevant training.
Disputes shall be resolved by escalation to the respective Authorised Representatives, followed by the Customer’s COO and the Company’s Director. If unresolved, mediation shall be pursued.
Neither party shall assign its rights or obligations without the other party’s prior written consent. The Customer may novate the agreement if it undergoes structural changes.
The Company indemnifies the Customer against losses arising from breaches, negligence, or fraud attributable to the Company.
The Company is not liable for service interruptions due to circumstances beyond its control, such as strikes, natural disasters, or war.
The Company shall assist the Customer in responding to FOIA requests and comply with information-sharing requests as necessary.
The Company will comply with Data Protection Legislation and maintain security measures to protect personal data. Data protection training for all personnel is mandatory.
Both parties shall keep all information relating to this Agreement confidential, except as required by law or as otherwise agreed.
This Agreement does not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.
This Agreement may be executed in counterparts, with each counterpart constituting an original.
This Agreement shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
Chris is clearly the father of Brightr, having had extensive experience all round and had a taste of cleaning, he felt that Brightr was what he needed to establish to fulfil his need for success. A bit of a visionary Chris is always looking for new ways of working and doing things to ensure we continue to grow and deliver what our customers need from us.
I’m the Managing Director. I worked for large corporates and a consultancy for 10 years after university. So I would say my strengths lie in a combination of big company processes whilst being realistic about what you can (or need to) achieve as an SME. I Think we hit a good mix. My day is a mix of strategic planning, problem-solving, and making sure everything runs smoothly. I remind myself and everybody else that we are a cleaning and facilities company and that’s what is important to our customers. It’s easy to forget that with all the noise around business these days.
The managers in the office who are my friends. And a lot of the customers who I could say the same thing about- but I guess you would have to ask them.
Our reputation
Responsive, honest, happy
Smooth out and automate the back-end processes as much as you can. Then focus on service delivery. And try very hard to employ the best people. Most important.
Well- so much. Increasing the scope of facilities service offering: it constantly expands, I was looking at drone window cleaning the other day. Also, the facilities market is consolidating and that creates a great opportunity for a family run SME.
It’s all about the music for me really! I was lucky with timing in that there were some great bands about in the 80’s and 90’s, many of which I saw live. These days you’re as likely to find me at the CBSO or the Proms but I’m always on the lookout for a new guitar band. We submit our annual top 5 on the family whatsapp group every Christmas and I try to stay relevant!
Timetravel…I’d like to meet some historical characters. There are so many, but Shakespeare would be interesting to me. What on earth was he like?
Time with my family. Reading and listening to music. I’ve played a lot of sport but it’s all creaking a bit now, so I love walking with my dog, Scout. He’s a lot fitter than me.
Cornwall. It’s always a good idea
I was a warehouse porter in the school/uni holidays at a distribution centre in Hinkley. Pre automation, it was a good workout, put it that way
💗🎸😂
Shanika has been at Brightr for quite a long time and wears many hats within the business, but is hoping to settle into an Account Management role going forward. She has gained lots of experience in her time here and can turn her hand to anything, she is a real asset and we love her almost as much as she loves cats!
I’m the Account Manager, responsible for everything client related, from onboarding new clients and managing ongoing relationships to overseeing communication between clients and our operations team. I also plan and strategies with the operations team on client meetings, audits, cleaner communication, site supplies, and recruitment. My day is a mix of strategic planning, creative problem-solving, and making sure every process runs smoothly.
The variety, no two days are ever the same. I love how my role combines account management with real operational impact, and how we’re always improving systems to deliver better service.
I initially joined Brightr as a Marketing Executive and helped improve our Google visibility and brand recognition across Northamptonshire. Through that journey, I also secured my Skilled Worker Visa with Brightr in 2019 and I’ve been part of the team ever since.
Supportive, hardworking, evolving.
Stay curious and organised, you’ll wear many hats, but that’s what makes it rewarding. Learn the operations side early; it’s key to understanding how to communicate and manage effectively and always respond to client as fast as you can!
Seeing Brightr grow into new sectors while embedding sustainability and quality as our core strengths. We’re becoming a company that truly leads by example. What makes us different is that we genuinely care about our clients’ needs and respond quickly to any matters that arise.
I’m Sri Lankan, but I grew up in India before moving to the UK to complete my MBA and I started working here as a Part Time Marking Executive in 2016. This also means that I can speak three languages, which I am very proud of.
Teleportation, so I could visit every client site without the travel time and instantly teleport back to the office.
I love travelling and exploring different cultures and food apart from that I love spending time with my cat Lucky, pottery, journaling, meditation, and morning walks.
Iceland, it’s been on my list for a while now to see the Northern Lights.
A retail assistant at a small shop in Northampton in 2015 while studying, it taught me the importance of good communication and great customer service early and helped me build my confidence.
💫🧠☕
Michele is one of the company directors along with Chris, and has been here from the start, she also wears many hat’s, and is very busy. However, her ambition and hunger for the business growth never wains and we think that comes from her sporting background…very competitive!!
HR, payroll, accounts. Dealing with cleaners takes up a lot of time.
Its mine
Project managing the merger of two banks when I worked in the city.
Friendly, supportive, direct.
Ask an expert when needed.
Growing to a size whereby we have economies of scale to put in more resources and robust systems.
I was Essex Trampolining champion and was part of the England program.
To bend peoples minds to my will.
Coach Netball and walk my dogs.
Vietnam
Shanghai Commercial Bank
Happy face, sporty emoji and an animal.
This is the first of our meet the team profiles, and Chris is our new Sales and Marketing person and has been around Brightr for a long time as sales person to us. Then after years of being a trusted advisor, we felt Chris would be the right man to come and help us move Brightr forward commercially, and we look forward to him having a long and successful impact here with us. Now for the questions…
It’s a very new role for me, but I’m in charge of Sales and Marketing Brightr, so my day will either be full of current customers and prospects and then finding more of them!
The business has a great family feel, and lots of potential, so I’m hoping I can bed in nicely and get the results we all want!
I love winning business against the odds, and have done that lots of times in my career but I’m proud of every one of those times! For Example, one Tuesday night not long ago, a prospect said she was going with a competitor due to price, I was polite and modest with the rejection, and just said any issues let me know and I’ll see how close I can get. She signed on the Wednesday morning.
Efficient, Hard-Working & Close-Knit…but I may think of better words once I’m here a bit longer!
From a sales PoV, work hard, being politely persistent and showing you can be trusted is golden, saying “No” to someone who want’s to buy because you’re not the right fit, is perfectly fine, and it will do you both a favour in the long run. In Marketing terms, always be learning and always be trying!
I think the business is in such a great place the future could be anything at all, and the uncertainty around what route we should take is amazing!
I know the phone number they sing, in the song “Kiss me through the phone” and will never forget it! 678-999-8212
The ability to make everyone say “Yes” to me
I love making my wife and children laugh
Australia, never been and always wanted to, seem to get the feeling I wouldn’t come back!
The first role I got paid for, was picking up the skittles at my rugby club on Friday nights for £10 and free reign of the buffet, my first actual job was in AllSports just before it closed (it wasn’t my fault!)
Hilarious, Intelligent and Short!
