Shanika has been at Brightr for quite a long time and wears many hats within the business, but is hoping to settle into an Account Management role going forward. She has gained lots of experience in her time here and can turn her hand to anything, she is a real asset and we love her almost as much as she loves cats!
What’s your role here, and what does a typical day look like?
I’m the Account Manager, responsible for everything client related, from onboarding new clients and managing ongoing relationships to overseeing communication between clients and our operations team. I also plan and strategies with the operations team on client meetings, audits, cleaner communication, site supplies, and recruitment. My day is a mix of strategic planning, creative problem-solving, and making sure every process runs smoothly.
What do you enjoy most about working here?
The variety, no two days are ever the same. I love how my role combines account management with real operational impact, and how we’re always improving systems to deliver better service.
What’s one project or accomplishment you’re especially proud of?
I initially joined Brightr as a Marketing Executive and helped improve our Google visibility and brand recognition across Northamptonshire. Through that journey, I also secured my Skilled Worker Visa with Brightr in 2019 and I’ve been part of the team ever since.
How would you describe the team culture in three words?
Supportive, hardworking, evolving.
What advice would you give someone starting in your role?
Stay curious and organised, you’ll wear many hats, but that’s what makes it rewarding. Learn the operations side early; it’s key to understanding how to communicate and manage effectively and always respond to client as fast as you can!
What excites you most about the company’s future?
Seeing Brightr grow into new sectors while embedding sustainability and quality as our core strengths. We’re becoming a company that truly leads by example. What makes us different is that we genuinely care about our clients’ needs and respond quickly to any matters that arise.
What’s a fun fact about you that most people don’t know?
I’m Sri Lankan, but I grew up in India before moving to the UK to complete my MBA and I started working here as a Part Time Marking Executive in 2016. This also means that I can speak three languages, which I am very proud of.
If you could have any superpower at work, what would it be?
Teleportation, so I could visit every client site without the travel time and instantly teleport back to the office.
What’s your favourite thing to do outside of work?
I love travelling and exploring different cultures and food apart from that I love spending time with my cat Lucky, pottery, journaling, meditation, and morning walks.
If you could travel anywhere tomorrow, where would you go?
Iceland, it’s been on my list for a while now to see the Northern Lights.
What was your very first job?
A retail assistant at a small shop in Northampton in 2015 while studying, it taught me the importance of good communication and great customer service early and helped me build my confidence.
If you had to describe yourself in three emojis, which would you pick?
💫🧠☕
