We Are A Professional Cleaning Company Based in Northampton
How do we deliver a great service? We believe it is based upon our company culture and systems. Those systems enable us to deliver an expert service and also provide you with the information you need. In particular:
- How we specify and quote for a job
- How we train, manage and monitor our staff
- The way that we manage and exchange information with our customers
How we specify and quote for a job
In the majority of cases, a change from one contract cleaning company to another will involve a TUPE transfer. TUPE stands for Transfer of Undertakings Protection of Employment. This means that the cleaners have the right to transfer to the new cleaning company. You can end up with the same staff doing the same number of hours, so why change – there seems to be very little incentive? Actually, there is every incentive. Please read on…
Instead of simply asking you the current number of hours and staff, our Northampton based surveyors will undertake a detailed survey of your site. After all, customers’ sites evolve over time. We can then quote based on the job that you have specified rather than giving you a like for like quote where the only differentiator is price. Our price may be lower or it may be higher when compared to your current cleaning company but it will based on your exact needs. Bidding the same number of hours at a lower price will only affect one thing and that is quality.
We use professional surveying tools and the latest costing software – the “Brightr Costing Model”- which is bespoke to us at Brightr and based on our experience of cleaning in many different environments over many years.
How we train, manage and monitor our Northampton based staff
There is a temptation in the current tech age to think that there’s an app for everything and that if it’s not this week’s fashion then it won’t work. Actually, Office Cleaning is quite straightforward in most respects. We train our Northampton based cleaners in the traditional way (customer specification, chemicals, equipment) and we supervise them in a traditional way too, by checking their cleaning standards.
Once we are clear on the job specification, we can then have the conversation about TUPE and, of course, if there is a gap between the job that needs to be done and the current staff configuration, then that is something that can be addressed quickly and professionally. Personnel changes can be made if necessary.
We also use a tool called “Brightr Workforce Manager” which is a smartphone based, location and workflow tool. Not only can we see where our staff are, in real time, we can reinforce work schedules and flexibly communicate changes to those schedules. It provides visibility and also reassurance that you are getting the hours that you are paying for.
One of the biggest complaints in the contract cleaning industry is that cleaners arrive late and leave early. With our company systems, you get what you pay for. It is also great for lone worker protection as it provides visibility and has several different methods of raising an alarm depending on the situation, ranging from a movement sensor to a panic button.
We never forget The Basics
Through many years of experience in the cleaning industry, we know the key areas that are important to our customers, their company and our employees.
Getting the foundation is important and we always make sure that the basics are in place; staff recruitment and training, uniform and name badge, good stock levels of cleaning materials, equipment tested and working, and a high ratio of supervision to workers.