Time for New Cleaners?
So many businesses, instruct a commercial cleaning company to help with their office/facility hygiene and don’t actually know whether they’re getting a good service or not. So working with our area managers, we have established a checklist for you to use below!
Cleanliness Score – +3 Points each
- Black Dust…black sticky dust above door frames, on the tops of toilet stalls or skirting boards…it’s probably worth a chat?
- Slimy Sinks…have you got that slimy soap scum around your taps and sinks, surely this is a no-no!
- Smears Everywhere…Windows, Doors, Counter tops all smeared with chemical residue, is it a training issue, or a consumable availability issue?
Service Score – +2 Points each
- Invisible Management…if you don’t have an account manager or don’t see an area manager, then what value are you getting, outside of the cleaners?
- The Cleaners…are they well trained, do they hear from HQ enough, or even at all?
- Audits…are you party to the audit, do you get to walk around with the supervisor, do you even see the report, or do you have to ask?
Personality Score – +10 Points
- How do they make you feel? If they make you feel like your call is a chore…then is working with them the right thing for you and your business?
Compliance Score – +5 Points
- Have you ever had to deal with a cleaner with an outdated DBS Check, or training record, or even no cleaning record at site??…What other compliance issues could be set to arise??
If your current commercial cleaners get more than 10 in our scorecard, then it is definitely worth reaching out and seeing how we can help. At Brightr we pride ourselves on excellent service, continuous improvement and fantastic communication. That’s why most of our customers stay with us for as long as they can, and we would love to work with you too.