Case Study
We approached J&J Global Fulfilment, a rapidly expanding eCommerce fulfilment company based in Northampton, in February 2023: they needed to to transform their cleaning operations.
Having experienced challenges with their previous cleaning provider, including poor communication and an inability to adapt to their growth trajectory, J&J sought a more flexible and aligned partner.
J&J’s business model presents unique cleaning challenges. Their eCommerce operations result in significantly increased activity during the peak trading period from November to December. Additionally, the company’s rapid expansion necessitated operational changes, including a complex TUPE transfer of existing cleaning staff.
Recognising J&J’s specific requirements, we tailored our approach to deliver a
comprehensive cleaning solution. Our strategic partnership was built on several key factors:
Our ability to adapt to J&J’s fluctuating cleaning needs, particularly during peak trading periods, was a crucial factor in securing the contract.
Open and effective communication was essential in building trust and ensuring that our services aligned with J&J’s evolving business needs.
Our company culture resonated with J&J’s dynamic and forward-thinking approach, creating a strong foundation for collaboration.
To initiate the partnership, we conducted a thorough deep clean to establish exceptional cleaning standards. We then managed the TUPE transfer of existing staff, ensuring a smooth transition and minimising disruption to J&J’s operations.
To meet the increased demands of the business, we also implemented a robust recruitment process to expand our cleaning team.
By combining our expertise with a deep understanding of J&J’s business, we successfully transformed their cleaning operations, providing a clean and hygienic environment that supported their continued growth.
Brightr Ltd
11 Moulton Park Office Village
Scirocco Close
Northampton
NN3 6AP
Brightr Ltd
Cranfield University Technology Park
Cranfield
MK43 0BT
Website: ihm.co.uk
