Can the Presence of a Cleaning Contractor Have a Positive Influence on Your Business?

Business is competitive, whichever sector you’re in. While companies are always looking for ways to gain an edge, one area which is really important but often overlooked is workplace cleanliness. Hiring a professional cleaning contractor might seem like a run-of-the-mill decision, but the actual presence of a cleaning service can have far more positive effects on your business than you realise – influencing productivity to public perception, and everything in between.

First Impressions

When you have visitors at your business, whether they are clients, customers or prospective employees, they form an immediate opinion about your premises. Cleanliness plays a huge part of that first impression. Dirty floors and carpets, grimy surfaces and windows, and unclean toilet facilities will immediately tell visitors that your business has no attention to detail, or even worse, that it doesn’t care. Conversely, a clean, fresh smelling environment gives the impression of professionalism; a business that cares and is reliable.

A Cleaning Contractor is hired to maintain your space to a consistently high standard which projects confidence in your brand and can secure customer trust and loyalty. In certain sectors such as hospitality, healthcare, or retail, a clean workplace could be the difference between a sale and a lost opportunity.

Boosting Employee Morale and Productivity

A clean workspace needs to be more than pleasing to the eye – it should contribute to employee wellbeing. Studies have shown that clean and organised environments reduce stress, improve concentration, and boost morale, and when employees feel that their workplace is cared for, they are more likely to take pride in their work and the organisation.

An unclean workplace really is not in your business’ best interests – it can lead to sick days and absenteeism. Hard surfaces, kitchen worktops, and bathroom sinks can all be breeding grounds for germs if they’re not properly cleaned and sanitised. A professional cleaning service will implement cleaning practices that can reduce the spread of illness and help maintain a healthy workforce which in turn will enhance productivity.

Time and Cost

Some businesses delegate cleaning tasks to in-house staff or ask employees to ‘pitch in’. This might seem a savvy move as it sounds like it will save money, but it can become a costly mistake in the long run. It takes employees’ focus away from their key responsibilities, which reduces overall efficiency, and most non-professionals don’t have the training or tools to carry out thorough cleaning to a commercial standard.

A professional contractor brings in trained professionals, professional grade cleaning supplies and industrial grade equipment to get cleaning tasks completed efficiently and effectively. They will create a schedule to suit your business, whether early mornings or late evenings, or sometimes overnight. The long term savings in time and productivity over time usually outweigh the upfront costs.

Health and Safety Standards

Health and Safety compliance is a legal requirement for all businesses. Cleanliness is an important part of those standards, especially in industries where food is prepared, healthcare and manufacturing. Inspections often include hygiene checks and failing these can result in fines, loss of licenses, and damage to your reputation.

A professional cleaning contractor will know all about the requirements for compliance and will make sure you meet all safety regulations. They are up to date with evolving legislation, giving you peace of mind and protecting your business from potential liability.

Environmental Responsibility

Most businesses are increasingly concerned about their impact on the environment and want to show a commitment to sustainability. Many cleaning contractors offer eco-friendly cleaning solutions, using biodegradable products and reducing water waste. By hiring a contractor that has ‘green’ values your business can do its bit for the planet.

Green cleaning also reduces exposure to harsh chemicals, making the workplace safer for everyone, especially those with allergies or respiratory illnesses.

Customised Cleaning

No two businesses are the same, and cleaning tasks can vary greatly depending on industry, sector, or size. A professional contractor will offer flexible and tailored solutions whether it’s deep-cleaning industrial floors, maintaining client facing areas, or managing high traffic toilets and washrooms. They’ll also often provide detailed service-level agreements and regular service audits. This level of professionalism gives consistency as well as accountability, something you won’t get with ad-hoc cleaning.

Business Continuity

Unexpected outbreaks of illness like flu, or events like flooding can disrupt your business operations dramatically. During times like this, you’ll need rapid professional cleaning services to cope with the clean up! Many contractors offer emergency or specialist cleaning. If you have an established relationship with a cleaning contractor, then you won’t have to scramble for help if the need arises. They understand your premises and can act quickly, reducing downtime.

Enhancing Brand Reputation

News of damage to your reputation can spread fast in business. Negative reviews or social media posts can reach thousands of people in an instant. On the other hand, customers often appreciate and highlight clean and tidy environments in positive reviews. By investing in professional cleaning, you can avoid potentially damaging exposure, at least about the cleanliness of your business! Building your brand’s image is important and can become part of the quality your customers experience and deserve, helping build trust and gain repeat business.

Building Long Term Partnerships

A reputable cleaning contractor can quickly become a part of your business, if they are the right fit. Over time as they become more familiar with your premises, your schedules, and your expectations, they’ll become more like a partner. Consistency between you will provide a smoother more effective service which aligns with your business’ goals. Many contractors will also offer additional services like window cleaning, carpet cleaning and janitorial services, ensuring consistent standards across your business.

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Chria Savage
What’s your role here, and what does a typical day look like?

I’m the Managing Director. I worked for large corporates and a consultancy for 10 years after university. So I would say my strengths lie in a combination of big company processes whilst being realistic about what you can (or need to) achieve as an SME. I Think we hit a good mix. My day is a mix of strategic planning, problem-solving, and making sure everything runs smoothly. I remind myself and everybody else that we are a cleaning and facilities company and that’s what is important to our customers. It’s easy to forget that with all the noise around business these days.

The managers in the office who are my friends. And a lot of the customers who I could say the same thing about- but I guess you would have to ask them.

Our reputation

Responsive, honest, happy

Smooth out and automate the back-end processes as much as you can. Then focus on service delivery. And try very hard to employ the best people. Most important.

Well- so much. Increasing the scope of facilities service offering: it constantly expands, I was looking at drone window cleaning the other day. Also, the facilities market is consolidating and that creates a great opportunity for a family run SME.

It’s all about the music for me really! I was lucky with timing in that there were some great bands about in the 80’s and 90’s, many of which I saw live. These days you’re as likely to find me at the CBSO or the Proms but I’m always on the lookout for a new guitar band. We submit our annual top 5 on the family whatsapp group every Christmas and I try to stay relevant!

Timetravel…I’d like to meet some historical characters. There are so many, but Shakespeare would be interesting to me. What on earth was he like?

Time with my family. Reading and listening to music. I’ve played a lot of sport but it’s all creaking a bit now, so I love walking with my dog, Scout. He’s a lot fitter than me.

Cornwall. It’s always a good idea

I was a warehouse porter in the school/uni holidays at a distribution centre in Hinkley. Pre automation, it was a good workout, put it that way

💗🎸😂

Shanika and cat
What’s your role here, and what does a typical day look like?

I’m the Account Manager, responsible for everything client related, from onboarding new clients and managing ongoing relationships to overseeing communication between clients and our operations team. I also plan and strategies with the operations team on client meetings, audits, cleaner communication, site supplies, and recruitment. My day is a mix of strategic planning, creative problem-solving, and making sure every process runs smoothly.

The variety, no two days are ever the same. I love how my role combines account management with real operational impact, and how we’re always improving systems to deliver better service.

I initially joined Brightr as a Marketing Executive and helped improve our Google visibility and brand recognition across Northamptonshire. Through that journey, I also secured my Skilled Worker Visa with Brightr in 2019 and I’ve been part of the team ever since.

Supportive, hardworking, evolving.

Stay curious and organised, you’ll wear many hats, but that’s what makes it rewarding. Learn the operations side early; it’s key to understanding how to communicate and manage effectively and always respond to client as fast as you can!

Seeing Brightr grow into new sectors while embedding sustainability and quality as our core strengths. We’re becoming a company that truly leads by example. What makes us different is that we genuinely care about our clients’ needs and respond quickly to any matters that arise.

I’m Sri Lankan, but I grew up in India before moving to the UK to complete my MBA and I started working here as a Part Time Marking Executive in 2016. This also means that I can speak three languages, which I am very proud of.

Teleportation, so I could visit every client site without the travel time and instantly teleport back to the office.

I love travelling and exploring different cultures and food apart from that I love spending time with my cat Lucky, pottery, journaling, meditation, and morning walks.

Iceland, it’s been on my list for a while now to see the Northern Lights.

A retail assistant at a small shop in Northampton in 2015 while studying, it taught me the importance of good communication and great customer service early and helped me build my confidence.

💫🧠☕

Michele Savage
What’s your role here, and what does a typical day look like?

HR, payroll, accounts.  Dealing with cleaners takes up a lot of time.

Its mine

Project managing the merger of two banks when I worked in the city.

Friendly, supportive, direct.

Ask an expert when needed.

Growing to a size whereby we have economies of scale to put in more resources and robust systems.

I was Essex Trampolining champion and was part of the England program.

To bend peoples minds to my will.

Coach Netball and walk my dogs.

Vietnam

Shanghai Commercial Bank

Happy face, sporty emoji and an animal.

Chris Taylor and family

This is the first of our meet the team profiles, and Chris is our new Sales and Marketing person and has been around Brightr for a long time as sales person to us. Then after years of being a trusted advisor, we felt Chris would be the right man to come and help us move Brightr forward commercially, and we look forward to him having a long and successful impact here with us. Now for the questions…

What’s your role here, and what does a typical day look like?

It’s a very new role for me, but I’m in charge of Sales and Marketing Brightr, so my day will either be full of current customers and prospects and then finding more of them!

The business has a great family feel, and lots of potential, so I’m hoping I can bed in nicely and get the results we all want!

I love winning business against the odds, and have done that lots of times in my career but I’m proud of every one of those times! For Example, one Tuesday night not long ago, a prospect said she was going with a competitor due to price, I was polite and modest with the rejection, and just said any issues let me know and I’ll see how close I can get. She signed on the Wednesday morning.

Efficient, Hard-Working & Close-Knit…but I may think of better words once I’m here a bit longer!

From a sales PoV, work hard, being politely persistent and showing you can be trusted is golden, saying “No” to someone who want’s to buy because you’re not the right fit, is perfectly fine, and it will do you both a favour in the long run. In Marketing terms, always be learning and always be trying!

I think the business is in such a great place the future could be anything at all, and the uncertainty around what route we should take is amazing!

I know the phone number they sing, in the song “Kiss me through the phone” and will never forget it! 678-999-8212

The ability to make everyone say “Yes” to me

I love making my wife and children laugh

Australia, never been and always wanted to, seem to get the feeling I wouldn’t come back!

The first role I got paid for, was picking up the skittles at my rugby club on Friday nights for £10 and free reign of the buffet, my first actual job was in AllSports just before it closed (it wasn’t my fault!)

Hilarious, Intelligent and Short!